Terms & Conditions
These terms govern your use of RosterMasters services. Please read them carefully to understand your rights and responsibilities.
1. Acceptance of Terms
By accessing or using RosterMasters ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.
Important: These terms constitute a legally binding agreement between you and RosterMasters.
2. Description of Service
RosterMasters is a cloud-based employee scheduling platform that helps businesses manage workforce schedules, track employee availability, and optimize shift planning through advanced AI technology.
Core Services
- AI-powered schedule generation
- Employee availability tracking
- Shift optimization algorithms
- Mobile and web applications
Additional Features
- Real-time collaboration tools
- Analytics and reporting
- Integration capabilities
- 24/7 customer support
3. User Accounts
Account Registration
- You must provide accurate and complete information
- You are responsible for maintaining security of credentials
- You must notify us of any unauthorized access
- One person or entity may not maintain multiple free accounts
Account Responsibilities
- You are responsible for all activities under your account
- You must ensure compliance with applicable laws
- You must not use the Service for unlawful purposes
- You must respect other users and our platform
4. Acceptable Use
To maintain a safe and productive environment for all users, you agree not to use the Service for:
Prohibited Activities
- Violating any applicable laws or regulations
- Transmitting harmful or offensive content
- Interfering with or disrupting the Service
- Attempting unauthorized access to systems
Restricted Uses
- Using the Service for competitive analysis
- Reverse engineering or decompiling software
- Creating competing products or services
- Violating intellectual property rights
5. Subscription and Payment
Billing Terms
- Subscription fees are billed in advance monthly or annually
- All fees are non-refundable unless otherwise stated
- We reserve the right to change pricing with 30 days notice
- Failure to pay may result in service suspension
Free Trial
- Free trials are available for new customers only
- Trial accounts may have limited features
- We may require payment information for trials
- Trials automatically convert to paid plans unless canceled
6. Data and Privacy
Your Data Rights
✓ Data Ownership: You retain ownership of all data you input
✓ Service License: You grant us permission to use your data to provide the Service
✓ Data Backup: You are responsible for backing up your data
✓ Data Retention: We may delete data from terminated accounts after 30 days
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
7. Service Availability
Uptime Commitment
- We strive for 99.9% uptime
- Planned maintenance with advance notice
- Emergency maintenance as needed
Service Modifications
- We may modify features with reasonable notice
- New features may be added regularly
- Deprecated features will have transition periods
8. Limitation of Liability
Important Legal Notice:
To the maximum extent permitted by law, RosterMasters shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.
Our total liability for any claims shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
9. Termination
Termination by You
- You may terminate your account anytime through settings
- Termination does not relieve payment obligations
- You remain responsible for outstanding fees
- Data export available before termination
Termination by Us
- We may terminate accounts for Terms violations
- We may suspend service for non-payment
- 30 days notice for termination without cause
- Immediate termination for serious violations
10. Contact Information
If you have questions about these Terms, please contact us:
hello@rostermasters.org
Phone
+1 503-781-8099
Address
1100 Fillmore St
San Francisco, CA 94105